PKO Bank Polski SA, with an eye to providing convenient access to its products and services, provides its Customers with a wide network of retail branches and agencies, private banking offices, corporate branches, as well as branches located abroad.
As at the end of 2018 the retail branch network of PKO Bank Polski SA consisted of 1 083 branches clustered in eleven regional divisions, eight retail banking offices and 11 corporate banking offices. Compared with the end of 2017, the total number of retail branches decreased by 40.
The optimization of the branch network is carried out on a continuous basis, and the decision on the branch’s operation in a particular micro-market is made by reference to economic criteria, taking into account the growth potential of that micro-market. The Bank is constantly improving Customer service conditions in the branch network as part of the projects carried out by the Bank and as a result of the New Branch Format in place, aimed at creating Customer- and employee-friendly service conditions, and state-of-the-art banking outlets. The new standard was supported by the availability of new technologies – a WIFI zone, self-service service tills, possibility of charging mobile phones, LCD monitors, tablets, authorization of the Customers’ selected orders at the desk via a text message, which decidedly support the service process in the area of educating Customers and changing their habits. In 2018 a New Branch Format was introduced to 17 branches where modernization or transfer projects were effected. The completion of 40 further projects is planned in 2019.